KidStory Support
Get help
In KidStory, open Parent Area → Feedback & Support. A parent can report story content, audio, purchases, usability, safety, or other issues. Please include optional diagnostics when useful, but never send a child’s real name, story text, recovery code, sign-in credential, or payment credential.
Purchases and subscriptions
Use Restore Purchases on the Membership & Story Packs screen to refresh an active subscription. Apple manages billing and cancellation under Settings → Apple Account → Subscriptions. For a missing story credit or purchase verification issue, send feedback from the Parent Area and select the billing category.
Privacy requests
A parent can export family data or request account deletion under Parent Area → Privacy & Consent. Account deletion revokes active sessions and recovery credentials and starts deletion or de-identification of eligible data.
Service status
Check the KidStory service health endpoint. If the service is temporarily unavailable, keep your recovery code private and try again later.
Email support
Email support@johnnyself.com. Please do not include a child’s real name, story text, recovery code, sign-in credential, or payment credential.
KidStory 客服支持
获取帮助
请在 KidStory 中打开家长中心 → 反馈与帮助。家长可以反馈故事内容、音频、购买、易用性、儿童安全或其他问题。必要时可附加诊断信息，但请勿提交孩子真实姓名、故事正文、恢复码、登录凭证或支付凭证。
购买与订阅
可在“会员与故事包”页面使用恢复购买刷新有效订阅。订阅扣费与取消由 Apple 管理，路径为设置 → Apple 账户 → 订阅。如故事额度缺失或购买验证异常，请在家长中心选择“购买与额度”分类提交反馈。
隐私请求
家长可在家长中心 → 隐私与同意中导出家庭资料或申请删除账户。删除账户会撤销会话和恢复凭证，并开始删除或去标识化符合条件的数据。
邮件客服
请发送邮件至 support@johnnyself.com。请勿在邮件中包含孩子真实姓名、故事正文、恢复码、登录凭证或支付凭证。